River Rock Casino Resort

Reviews

• ★ ★ ★ ★ ☆
  Only stayed for one night so my review is limited. The staff is very friendly and were very helpful. The atmosphere of both the casino and the hotel was lively and spacious. The room I stayed in was clean and served well for the one night stay. From the hotel you have easy access to all the exciting spots of Vancouver. The only two negative points I would give is that there was no promo for the casino, like first time guest get $10 credit free play. Also the hotel charges for the bottles of water that are in the room.
  By Ed Johnson, July 05, 2017
• ★ ★ ★ ★ ★
  Very clean resort with nice suites. Appreciate that the inside is smoke free. The pool area is very impressive with a pool slide and Jacuzzi and well sized swimming areas. Staff here are very friendly and helpful, and you can't beat the convenience of the location to all forms of transportation - train, shuttles, buses, etc.
  By Christine Li, January 30, 2017
• ★ ★ ★ ★ ☆
  Overall the Casino is nice. It has a cool atmosphere, and a nice variety of games. It was a little tight in some spaces, but I think that is the vibe of casino in general. Drinking prices are not that bad either. I would definitely recommend to stop by to check it out, but worry about spending an entire day / weekend there.
  By Christopher McCarty, October 15, 2016
• ★ ★ ☆ ☆ ☆
  I'd love to say this was a fabulous hotel to visit. The architecture was magnificent and the kids thrilled to the size and grandeur. They loved the pool especially. For my wife and I though, it was a different story. Communication seems to be a problem in the hotel. My wife arranged to rooms and we asked that I be included in the registration. They didn't get around to it, so when I ordered dinner and tried to put it on our room's tab, I had to get my wife to do it. This was hours after I was supposed to have been added. The cleaning staff we met were lovely people, so I'm sad to report our room was not clean. We found almonds on the floor, and a beer can under one of the beds, and dark hair in the bathroom. We have a two year old who lives "on the floor", so we were not happy about this. We asked to extend our check out time until noon instead of the usual 11:00 am check-out so we could take our kids swimming. Once we finished our swim, we couldn't access elevators or our room, so we all trooped through the hotel, dripping wet, to get an update on our room card. You need to put your room card into a slot on the wall by the door to turn the power on in your room. Great idea, except no one took the time to explain that to us. When I went down to load the car, I had to get another key to get back into our room, which they gave me, except it didn't work. No one told us there was a "private" button around the corner from the door, so the cleaning staff, not knowing we had extended our check-out time, rang the bell, then knocked then quickly popped in to catch in the midst of changing out of our swim suites into our cloths. All these problems are communication related. Finally, I asked the person checking me out (who was also very nice), to have the manager call me. Two days later and no sign of a phone call. That's the reason I finally decided to write this. Beautiful place. The staff need to work on upping their communications.
  By Mathieu Powell, August 27, 2016

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About River Rock Casino Resort in Richmond